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Frequently Asked Questions
Q1: Are you a manufacturer or trading company?
We are a manufacturer with a specialized facility. We hold SGS certification and ISO 9001 system certification. Since 2002, we have specialized in logistics packaging solutions, providing high-quality wooden pallets, crates, and plastic pallets.
Q2: What information is needed for a quotation?
Please provide drawings or detailed dimensions (L/W/H), required load capacity (100kg-8000kg), material specifications, and the order quantity.
Q3: Can you produce according to customer designs?
Absolutely! With extensive experience in logistics packaging, we customize thousands of solutions annually, including special-sized pallets and precision equipment crates.
Q4: What are your payment terms and lead time?
Standard terms are a 30% deposit upon contract signing, with the balance paid before shipment. Production lead time is typically 15-20 working days, depending on volume and complexity.
Q5: How are the products packaged for shipping?
We use standard export packaging, typically stacked with bubble wrap. Special packaging requirements can be accommodated upon request.
Q6: What after-sales services do you provide?
We offer a 2-year quality guarantee and provide a 24-hour response service for any product-related inquiries or issues.