Frequently Asked Questions
Are you a trading company or a manufacturer?
We are a professional manufacturer with our own factory production facilities.
What is your typical delivery time?
If the goods are in stock, it usually takes 3-7 days. For custom or large orders, the lead time depends on the specific order quantity.
How can I obtain product samples?
Samples are usually free of charge. However, the cost of air express delivery is typically borne by the customer. Please provide your courier account details (DHL, FedEx, etc.) for shipping.
Can I request a detailed product price list?
Yes, please provide us with your specific requirements including thickness, color, weight per square meter, raw material needs, and final application. We will provide a formal quotation based on these details.
What are your standard payment terms?
We accept Wire Transfer (T/T), PayPal, and Western Union. Standard terms involve a 30% down payment, with the balance due before shipment or upon receipt of the bill of lading copy.
What materials are used in your pallet containers?
Our products are primarily made from high-quality PP (Polypropylene), ensuring they are eco-friendly, hygienic, and recyclable.