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Frequently Asked Questions
Are you a distributor or manufacturer?
We are a professional and leading manufacturer for nearly 20 years. We produce and export high-quality pallet racking, multi-shuttle systems, and radio shuttle racking with an annual production capacity of 100,000 tons.
What makes your racking systems different from others?
We have more than 40 mechanical, electrical, and software engineers focused on innovation. We hold over 60 national patents and develop our own WMS and WCS systems to ensure seamless technical integration.
What is your typical manufacturing lead time?
For normal orders, we promise to produce within 20-30 days. As a direct factory, we ensure delivery times according to the formal contract specifications.
Do you provide installation and debugging services?
Yes, we have experienced installation teams for overseas projects. We can send engineers for site debugging and training or appoint engineers to guide your own local operation teams.
What is the Minimum Order Quantity (MOQ)?
Normally, the MOQ is one 20ft container, though larger quantities are eligible for better pricing structures.
What are the accepted payment methods?
We primarily accept T/T (Telegraphic Transfer) or LC (Letter of Credit).